{"id":44033,"date":"2025-02-11T15:13:43","date_gmt":"2025-02-11T14:13:43","guid":{"rendered":"https:\/\/teasense.ch\/?page_id=44033"},"modified":"2026-02-23T11:30:14","modified_gmt":"2026-02-23T10:30:14","slug":"kundenservice","status":"publish","type":"page","link":"https:\/\/teasense.ch\/en\/kundenservice\/","title":{"rendered":"Kundenservice"},"content":{"rendered":"

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Wir freuen uns auf deine Nachricht!<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/teasense.ch\/wp-content\/uploads\/2025\/04\/Romina-und-Heidi-Reale.png” alt=”Romina und Heidi Reale von TeaSense” title_text=”Romina und Heidi Reale” align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”20%” border_radii=”on|80px|80px|80px|80px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_text_color=”#000000″ text_line_height=”1.6em” text_orientation=”center” custom_padding=”0px|||||” locked=”off” global_colors_info=”{}”]<\/p>\n

Hast du Fragen zu unseren hochwertigen Teemischungen oder brauchst du Unterst\u00fctzung bei deiner Bestellung? Vielleicht suchst du den perfekten Tee f\u00fcr deinen Geschmack? Wir sind f\u00fcr Dich da!<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Header & Contact Form” _builder_version=”4.24.2″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.0″ _module_preset=”default” background_color=”#FFFFFF” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” header_4_font=”|700||on|||||” header_4_text_color=”gcid-cc026ee9-2dfb-4c5b-892b-7f86cd297fec” header_4_font_size=”14px” header_4_letter_spacing=”1px” header_4_line_height=”1.4em” custom_margin=”||10px||false|false” global_colors_info=”{%22gcid-c515c2e5-3fd0-4426-90da-e434a88a980d%22:%91%22text_text_color%22%93,%22gcid-cc026ee9-2dfb-4c5b-892b-7f86cd297fec%22:%91%22header_4_text_color%22%93}”]<\/p>\n

Dein direkter Kontakt zum Teasense-Team<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” header_font=”|700|||||||” header_text_color=”gcid-0a70bcaa-1736-40e0-9723-4fb88b8b6694″ header_font_size=”68px” header_line_height=”1.2em” custom_margin=”||10px||false|false” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” global_colors_info=”{%22gcid-0a70bcaa-1736-40e0-9723-4fb88b8b6694%22:%91%22header_text_color%22%93}”]<\/p>\n

Kundenservice<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_line_height=”1.8em” text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Schreib uns direkt \u00fcber unser Kontaktformular \u2013 wir freuen uns auf deine Nachricht!<\/p>\n

Egal, ob du eine Frage zu unseren Tees hast, eine Empfehlung m\u00f6chtest oder Hilfe bei deiner Bestellung ben\u00f6tigst \u2013 wir sind hier, um dir weiterzuhelfen. Deine Anliegen sind uns wichtig, und wir antworten dir so schnell wie m\u00f6glich.<\/p>\n

Z\u00f6gere nicht, uns zu kontaktieren \u2013 wir freuen uns darauf, dir mit einer pers\u00f6nlichen und schnellen Antwort zu helfen. Bei Teasense ist der Kundenservice mehr als nur eine Floskel, wir sind mit Herz und Seele f\u00fcr dich da!<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.0″ _module_preset=”default” background_color=”#f2f2f2″ custom_padding=”40px|40px|40px|40px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_contact_form email=”heidi@teasense.ch” title=”Kontaktformular” custom_message=”Kontaktformular Seite Kundenservice||et_pb_line_break_holder||||et_pb_line_break_holder||%%name%%||et_pb_line_break_holder||%%Email%%||et_pb_line_break_holder||%%message%%” success_message=”Danke f\u00fcr deine Nachricht. \u2764\ufe0f” _builder_version=”4.27.5″ _module_preset=”default” _unique_id=”b5a012d2-47c3-4931-a7f7-deb59e530344″ form_field_text_color=”#000000″ form_field_focus_text_color=”#000000″ title_text_color=”#000000″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_contact_field field_id=”Name” field_title=”Name” _builder_version=”4.27.4″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”E-Mail-Adresse” field_type=”email” _builder_version=”4.27.4″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Nachricht” field_type=”text” fullwidth_field=”on” _builder_version=”4.27.4″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Datenschutzerkl\u00e4rung<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-0a70bcaa-1736-40e0-9723-4fb88b8b6694″ custom_padding=”30px|30px|30px|30px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|desktop” global_colors_info=”{%22gcid-0a70bcaa-1736-40e0-9723-4fb88b8b6694%22:%91%22background_color%22%93}”][et_pb_icon font_icon=”||fa||900″ icon_color=”#FFFFFF” icon_width=”32px” align=”left” _builder_version=”4.23.2″ _module_preset=”default” custom_margin=”||20px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.23.2″ _module_preset=”_initial” header_4_font=”Josefin Sans|700|||||||” header_4_text_color=”#FFFFFF” header_4_font_size=”24px” header_4_line_height=”1.4em” custom_margin=”||0px||false|false” header_4_font_size_tablet=”16px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Email<\/h4>\n

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heidi@teasense.ch<\/a><\/p>\n

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Shop<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_text_color=”#FFFFFF” text_line_height=”1.6em” link_text_color=”#FFFFFF” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Direkt Einkaufen<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Products” _builder_version=”4.23.2″ _module_preset=”default” min_height=”421px” custom_padding=”10px||12px|||” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.23.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” header_2_font=”Josefin Sans|700|||||||” header_2_font_size=”52px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||10px||false|false” header_2_font_size_tablet=”32px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Warum TeaSense?<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_line_height=”1.6em” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Danke, dass du uns gew\u00e4hlt hast! Wir freuen uns darauf, dir zu helfen und dir die besten Teemomente zu bieten.
Schreib uns \u2013 wir sind nur einen Klick entfernt.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||divi||400″ icon_color=”#000000″ icon_width=”32px” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||20px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” header_4_font=”Josefin Sans|700|||||||” header_4_font_size=”24px” header_4_line_height=”1.4em” custom_margin=”||0px||false|false” header_4_font_size_tablet=”16px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Exzellenter Service<\/strong><\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_line_height=”1.6em” global_colors_info=”{}”]<\/p>\n

Wir stehen dir bei jeder Frage zur Seite und bieten dir eine individuelle Beratung, die auf deine W\u00fcnsche abgestimmt ist.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||divi||400″ icon_color=”#000000″ icon_width=”32px” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||20px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” header_4_font=”Josefin Sans|700|||||||” header_4_font_size=”24px” header_4_line_height=”1.4em” custom_margin=”||0px||false|false” header_4_font_size_tablet=”16px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Vielseitige Auswahl<\/strong><\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_line_height=”1.6em” global_colors_info=”{}”]<\/p>\n

Von exklusiven Teemischungen bis hin zu beliebten Klassikern \u2013 bei uns findest du, was dein Tee-Herz begehrt.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||divi||400″ icon_color=”#000000″ icon_width=”32px” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||20px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” header_4_font=”Josefin Sans|700|||||||” header_4_font_size=”24px” header_4_line_height=”1.4em” custom_margin=”||0px||false|false” header_4_font_size_tablet=”16px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Qualit\u00e4t<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_line_height=”1.6em” global_colors_info=”{}”]<\/p>\n

Unsere Tees sind nicht nur aromatisch, sondern auch von h\u00f6chster Qualit\u00e4t \u2013 ganz ohne k\u00fcnstliche Aromen.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.27.4″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”_initial” header_2_font=”Josefin Sans|700|||||||” header_2_font_size=”52px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||10px||false|false” header_2_font_size_tablet=”32px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

FAQ<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”||fa||900″ icon_color=”#00463b” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#00463b” toggle_font=”|700|||||||” toggle_font_size=”20px” toggle_line_height=”1.4em” body_line_height=”1.6em” toggle_font_size_tablet=”16px” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#000000″ border_width_bottom=”1px” locked=”off” global_colors_info=”{%22gcid-0a70bcaa-1736-40e0-9723-4fb88b8b6694%22:%91%22icon_color%22,%22toggle_text_color%22%93}”][et_pb_accordion_item title=”Notfall?\u26a0\ufe0f Brauchst du dringend ein Geschenk?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” toggle_level=”h4″ toggle_font=”||||||||”]<\/p>\n

Du hast kurz vor dem Anlass bemerkt, dass dir noch ein Geschenk f\u00fcr deine Liebsten oder eine kleine Aufmerksamkeit f\u00fcr deine Mitarbeiter fehlt? Keine Sorge, wir sind f\u00fcr dringende Anliegen per WhatsApp unter der Nummer 076 405 70 00<\/strong> erreichbar.
Schreib uns einfach eine Nachricht mit deinem Anliegen, und wir k\u00fcmmern uns schnellstm\u00f6glich darum. So bist du bestens vorbereitet \u2013 auch in letzter Minute!<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Wo ist unser genaues Liefergebiet?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Wir liefern zuverl\u00e4ssig in alle Teile der Schweiz<\/strong> und nach Liechtenstein<\/strong>. Das bedeutet, dass du unabh\u00e4ngig von deinem Standort in der Schweiz oder Liechtenstein bequem bei uns einkaufen und deine Teemischungen, Teezubeh\u00f6r und Geschenkideen schnell erhalten kannst.
Beachte bitte, dass wir momentan keine Lieferungen ins Ausland anbieten.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Wie sind die Versandkosten und die Lieferzeit bei einer Bestellung im Onlineshop?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Die Versandkosten in unserem Onlineshop richten sich nach dem Gewicht und den Abmessungen deiner Bestellung. Wir m\u00f6chten dir die g\u00fcnstigsten Preise bieten, daher haben wir folgende Tarife f\u00fcr dich festgelegt:<\/p>\n