{"id":50452,"date":"2025-02-11T15:13:43","date_gmt":"2025-02-11T14:13:43","guid":{"rendered":"https:\/\/teasense.ch\/kundenservice\/"},"modified":"2026-05-08T19:55:33","modified_gmt":"2026-05-08T17:55:33","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/teasense.ch\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"

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We look forward to hearing from you!<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/teasense.ch\/wp-content\/uploads\/2025\/04\/Romina-und-Heidi-Reale.png” alt=”Romina and Heidi Reale from TeaSense” title_text=”Romina and Heidi Reale” align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”20%” border_radii=”on|80px|80px|80px|80px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_text_color=”#000000″ text_line_height=”1.6em” text_orientation=”center” custom_padding=”0px|||||” locked=”off” global_colors_info=”{}”]<\/p>\n

Do you have questions about our high-quality tea blends or need support with your order? Perhaps you are looking for the perfect tea for your taste? We are here for you! <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Header & Contact Form” _builder_version=”4.24.2″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.0″ _module_preset=”default” background_color=”#FFFFFF” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” header_4_font=”|700||on|||||” header_4_text_color=”gcid-cc026ee9-2dfb-4c5b-892b-7f86cd297fec” header_4_font_size=”14px” header_4_letter_spacing=”1px” header_4_line_height=”1.4em” custom_margin=”||10px||false|false” global_colors_info=”{%22gcid-c515c2e5-3fd0-4426-90da-e434a88a980d%22:%91%22text_text_color%22%93,%22gcid-cc026ee9-2dfb-4c5b-892b-7f86cd297fec%22:%91%22header_4_text_color%22%93}”]<\/p>\n

Your direct contact to the TeaSense team<\/h4>\n

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Customer Service<\/h1>\n

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Write to us directly via our contact form \u2013 we look forward to your message!<\/p>\n

Whether you have a question about our teas, want a recommendation, or need help with your order \u2013 we are here to assist you. Your concerns are important to us, and we will get back to you as soon as possible. <\/p>\n

Don’t hesitate to contact us \u2013 we look forward to helping you with a personal and prompt reply. At TeaSense, customer service is more than just a phrase; we are here for you with heart and soul! <\/p>\n

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Privacy Policy<\/a><\/p>\n

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Email<\/h4>\n

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heidi@teasense.ch<\/a><\/p>\n

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Shop Footer<\/h4>\n

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Shop Now<\/a><\/p>\n

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Why TeaSense?<\/h2>\n

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Thank you for choosing us! We look forward to helping you and providing you with the best tea moments.
Write to us \u2013 we are only a click away.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||divi||400″ icon_color=”#000000″ icon_width=”32px” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||20px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” header_4_font=”Josefin Sans|700|||||||” header_4_font_size=”24px” header_4_line_height=”1.4em” custom_margin=”||0px||false|false” header_4_font_size_tablet=”16px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Excellent Service<\/strong><\/h4>\n

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We are by your side for every question and offer individual advice tailored to your wishes.<\/p>\n

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Versatile Selection<\/strong><\/h4>\n

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From exclusive tea blends to popular classics \u2013 you will find whatever your tea-loving heart desires with us.<\/p>\n

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Quality<\/h4>\n

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Our teas are not only aromatic but also of the highest quality \u2013 completely without artificial flavors.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.27.4″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”_initial” header_2_font=”Josefin Sans|700|||||||” header_2_font_size=”52px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||10px||false|false” header_2_font_size_tablet=”32px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

FAQ<\/h2>\n

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Did you realize just before an event that you’re still missing a gift for your loved ones or a small token of appreciation for your employees? Don’t worry, we are available for urgent matters via WhatsApp at 076 405 70 00<\/strong>.
Simply send us a message with your request, and we will take care of it as quickly as possible. This way, you’ll be perfectly prepared \u2013 even at the last minute! <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is our exact delivery area?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

We deliver reliably to all parts of Switzerland<\/strong> and to Liechtenstein<\/strong>. This means that regardless of your location in Switzerland or Liechtenstein, you can shop conveniently with us and receive your tea blends, tea accessories, and gift ideas quickly.
Please note that we currently do not offer international shipping. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the shipping costs and delivery times for an online shop order?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Shipping costs in our online shop are based on the weight and dimensions of your order. We want to offer you the best prices, so we have set the following rates for you: <\/p>\n